Returns & Exchanges

At HOPWTR, we want you to love every sip, but due to the perishable nature of our products, we typically do not accept returns on beverage shipments. If there is an issue with your order, such as damage or a quality concern, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our customer experience team within 30 days of your purchase with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  For damaged or defective items, please attach a clear photo of the product and packaging to help us improve our shipping process.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a replacement or a full refund to your original payment method.

• 4.
  Resolution

  Once approved, we will ship out a fresh pack of HOPWTR immediately or process your refund, which typically appears in your account within 5-10 business days.